SERVICENOW
ServiceNow is a workflow based portfolio of applications in order to support service automation. The solution is developed on the ITIL framework and supports most of its recommended processes. Applications are running in the cloud “Software-as-a-Service” (Saas), providing extremely fast functionality and highly reliable uptime.
Besides ITIL processes, the system offers development of applications, which allow you to develop own workflow based applications.
ServiceNow is undergoing a rapidly growth, and are increasingly used by both Danish and international companies all over the world. Of these counts amongst others: New York Stock Exchange (NYSE), Facebook, Coca Cola, Intel, CERN and Volkswagen. In the Danish market, ServiceNow is used by some of the largest companies within several industries: finance, medicine, hospital, logistics, manufacturing, brewing and oil.
By using the deployment model of ServiceNow, it secures that companies accomplishes a short time of implementation and thus quickly achieve significant benefits by automating and structuring processes and service delivery.
ServiceNow offers an all-in-one IT Service Management solution, which among other things includes:
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Request Management
- Service Level Management
- Knowledge Management
- Service Portfolio Management
- Project Management
- Asset Management
- Contract Management
- Field Services Management
- Service Catalog