– As a workplace of 2600 direct employees – and daily transit of 25,000 employees – our demands for efficient data management are huge, says Nicholai Christensen, Knowledge Manager at CPH IT.
That made BusinessNow the obvious partner.
Previously, a lot of processes were handled by a number of sites and manual workflows that required many resources in everyday life.
Thus CPH and BusinessNow joined to build a portal – CPHNow – solving all tasks and using ServiceNow as a supporting tool.
All employees can access CPHNow via their mobile device. They can order, post error messages, and access guidelines and news, says Nicholai Christensen.
Benefits are obvious – both in an easier everyday life and measured in figures:
– We currently have 10,000 users and 25,000 potential users on the portal. Our newsfeed has 42,000 views, and I estimate that we have already saved about 3,000 working hours across CPH’s workflows since so many activities have been digitized – from shift scheduling to error reporting and course bulletins.
– CPHNow has added power to CPH, says Lasse Wilén Kristensen, Service Management Consultant in BusinessNow.