Exclusive launch of ITIL 4 in the old historical Vilhelm Lauritzen Terminal at CPH Airport.

Come on board with BusinessNow and CPH Airport, as we open the doors to the new ITIL 4 version at the exclusive and architectural treasure – the Vilhelm Lauritzen terminal. Together we will board the future of IT Service Management with this introduction of ITIL 4.

Address:
Vilhelm Lauritzens Alle 1, 2770 Kastrup
When:
February 28th
Price:
FREE
Signup deadline
February 15th

Get an introduction to the brand new ITIL 4 IT Service Management architecture, at this official launch day, by the Axelos author team

Learn how Denmark’s biggest workplace, CPH Airport, with 23.000 employees in total, plan to embrace the ITIL 4 architecture into their ongoing ITSM improvement.

Hear how a key author of the existing ITIL v3:2011 sees the trends in the IT Service Management approach and predicts the future and best practice.

Get an introduction to the IT4IT standard and how you can complement your ITIL best practice

Hear how the market leading IT Service Management tool, ServiceNow, plan to embrace the ITIL 4 architecture.

Agenda

09:00 -10:00
Checkin at Vilhelm Lauritzen Terminal. Vilhelm Lauritzens Alle 1, 2770 Kastrup
10:00-10:45
Flight ITIL4 is now ready for boarding: Presentation of the new ITIL 4 Architecture by Stuart Rance
10:45-11:00
The Lounge is open – visit the sponsors
11:00-11:45
Flight ITIL3 will be cancelled: The ITIL story and a view of the new architecture told by David Cannon, member of the ITIL V3 board and author of the ITIL V3:2011 Service Operation and Service Strategy lifecycle books.
11:45-12:30
Lounge Refreshment, visit the sponsors
12:30-13:15
The Tools in the Hangar: Presentation with ServiceNow. Learn how the market leading IT Service Management tool plan to embrace the ITIL 4 architecture.
13:15-13:30
Visit the sponsors
13:30-14:45
Flight IT4IT is ready for boarding. How the IT4IT standard can be a complementation of your ITIL best practice presented by Rob Akershoek, consultant and member of the Open Group IT4IT committee, from Fruition Partners.
14:45-15:00
The Lounge is open visit the sponsors
15:00-15:45
Maintenance at the ground. Presentation of an approach to embrace the new ITIL 4 architecture in CPH IT ongoing IT Service Management improvements. Presented by CPH Process Manager Thomas Framvig and Service Management Consultant Lars Kristian Larsen
15:45-16:00
Closing the Gates: Thank you for attending the seminar.
16:00-18:00
The Lounge is open. Come visit the Tower: Reception at the VL main terminal and the possibility for a guided tour to the historic building and air traffic controller tower.

Speakers

Stuart Rance
Service management and security management consultant, trainer and author. Lead author of ITIL 4, as well as author of the ITIL V3 edition of ITIL® Service Transition, a co-author of ITIL Practitioner, and lead author of RESILIA™ Cyber Resilience Best Practice.
David Cannon
Executive Vice President, Nfiniti3
Rob Akershoek
Consultant and member of the Open Group IT4IT committee, Fruition Partners
Thomas Framvig
Process Architect and Leader of Strategic IT Partnersip, CPH Airport
Lars Kristian Larsen
Service Management Consultant, BusinessNow

Dive in

Embracing the future of IT Service Management

The main topic of this seminar is the official launch of the new ITIL 4 Architecture by Axelos and we will present the new ITIL 4 architecture as well as complementary practices and a customer case how to embrace the new into the existing ITSM improvements.

ITIL 4 is Agile

ITIL always intended to break down silos, and the versions we know uses a lifecycle of cross functional processes. The new ITIL 4 embraces the modern agile approach focusing on communication, timeboxed deliveries, and ability to re-prioritize to deliver value. Agile teams focusing on customer needs and satisfaction, through the lens of the overall service, will deliver greater value in a shorter amount of time.

ITIL 4 is Continual Improvement

If you didn’t know it already, it all comes down to Continual Improvement! The ITIL 4 Service Value System is operating this with Improvement as one of six value chain activities and a specific Practice for Continual Improvement

The Service Lifecycle is transformed to the ITIL 4 Service Value Chain!

An ITIL V3:2011 process was never intended to “live” in only one of the five lifecycle phases, but many organizations perceived that e.g. Problem Management was a Service Operation process only, as it was mainly described in this phase.
To facilitate the ITIL 4 Service Value Chain, new Practices and Heat maps are introduces to illustrate the contribution of the practice mapped to the main activities of the value chain. A Practice is a set of organizational resources designed for performing work or accomplishing an objective. So, the well-known 26 ITIL Processes are in ITIL 4 transformed to 34 management practices – 14 general management, 17 service management and 3 technical management Practices. All practices are subject to the 4 P, (People, Process, Product, Partner) dimensions and as a practice encompasses all four dimensions. There is no need for specific functions. In the new architecture, the Service Desk is obviously a Practice, now with its own objectives, one of them is to participate to accomplish the Incident Management Practice objectives.