Exclusive launch of ITIL 4 in the old historical Vilhelm Lauritzen Terminal at CPH Airport.

Come on board with BusinessNow and CPH Airport, as we open the doors to the new ITIL 4 version at the exclusive and architectural treasure – the Vilhelm Lauritzen terminal. Together we will board the future of IT Service Management with this introduction of ITIL 4.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved!

  • Address:

    Vilhelm Lauritzens Alle 1, 2770 Kastrup

  • When:

    February 28th

  • Price:


  • Signup deadline

    February 15th

Get an introduction to the brand new ITIL 4 IT Service Management architecture, at this official launch day, by the Axelos author team

Learn how Denmark’s biggest workplace, CPH Airport, with 23.000 employees in total, plan to embrace the ITIL 4 architecture into their ongoing ITSM improvement.

Hear how a key author of the existing ITIL v3:2011 sees the trends in the IT Service Management approach and predicts the future and best practice.

Get an introduction to the IT4IT standard and how you can complement your ITIL best practice

Hear how the market leading IT Service Management tool, ServiceNow, plan to embrace the ITIL 4 architecture.


  • 09:00 - 09:30

    Checkin at Vilhelm Lauritzen Terminal. Vilhelm Lauritzens Alle 1, 2770 Kastrup

  • 10:00-10:45

    Flight ITIL4 is now ready for boarding: Presentation of the new ITIL 4 Architecture by  Stuart Rance

  • 10:45-11:00

    The Lounge is open – visit the sponsors

  • 11:00-11:45

    Flight ITIL3 will be cancelled: The ITIL story and a view of the new architecture told by David Cannon, member of the ITIL V3 board and author of the ITIL V3:2011 Service Operation and Service Strategy lifecycle books.

  • 11:45-12:30

    Lounge Refreshment, visit the sponsors

  • 12:30-13:15

    The Tools in the Hangar: Presentation with ServiceNow. Learn how the market leading IT Service Management tool plan to embrace the ITIL 4 architecture.

  • 13:15-13:30

    Visit the sponsors

  • 13:30-14:45

    Flight IT4IT is ready for boarding. How the IT4IT standard can be a complementation of your ITIL best practice presented by Rob Akershoek, consultant and member of the Open Group IT4IT committee, from Fruition Partners.

  • 14:45-15:00

    The Lounge is open visit the sponsors

  • 15:00-15:45

    Maintenance at the ground. Presentation of an approach to embrace the new ITIL 4 architecture in CPH IT ongoing IT Service Management improvements. Presented by CPH Process Manager Thomas Framvig and Service Management Consultant Lars Kristian Larsen

  • 15:45-16:00

    Closing the Gates: Thank you for attending the seminar.

  • 16:00-18:00

    The Lounge is open. Come visit the Tower: Reception at the VL main terminal and the possibility for a guided tour to the historic building and air traffic controller tower.


  • Stuart Rance

    Service management and security management consultant, trainer and author. Lead author of ITIL 4, as well as author of the ITIL V3 edition of ITIL® Service Transition, a co-author of ITIL Practitioner, and lead author of RESILIA™ Cyber Resilience Best Practice.

  • David Cannon

    Executive Vice President, Nfiniti3

  • Rob Akershoek

    Consultant and member of the Open Group IT4IT committee, Fruition Partners

  • Thomas Framvig

    Process Architect and Leader of Strategic IT Partnersip, CPH Airport

  • Lars Kristian Larsen

    Service Management Consultant, BusinessNow


Exclusive surroundings and opportunity

In 2003 it was awarded the Europa Nostra medal of honour for the preservation of European cultural heritage.

The Vilhelm Lauritzen airport terminal was the vision of a modern airport terminal taken into operation in 1939 to 1960. In many ways, this iconic airport terminal was designed as a unified building adapted to the then exclusive modern-day airline traveler. It was a fully developed concept of what an airport building should be. With the entrance and land traffic along one side of a longitudinal building, and the exit and ‘airside’ along the other, it served as a model for many modern airport buildings.

The VL-terminal venue for the ITIL 4 conference, is a vivid illustration of the fact that Continuous Improvement is at the heart of modern Service Management.

Enjoy a guided tour to the architectural treasures of the  iconic Vilhelm Lauritzen airport terminal and air traffic control tower

Dive in

Embracing the future of IT Service Management

The main topic of this seminar is the official launch of the new ITIL 4 Architecture by Axelos and we will present the new ITIL 4 architecture as well as complementary practices and a customer case how to embrace the new into the existing ITSM improvements.

ITIL 4 is Agile

ITIL always intended to break down silos, and the versions we know uses a lifecycle of cross functional processes. The new ITIL 4 embraces the modern agile approach focusing on communication, timeboxed deliveries, and ability to re-prioritize to deliver value. Agile teams focusing on customer needs and satisfaction, through the lens of the overall service, will deliver greater value in a shorter amount of time.

ITIL 4 is Continual Improvement

If you didn’t know it already, it all comes down to Continual Improvement! The ITIL 4 Service Value System is operating this with Improvement as one of six value chain activities and a specific Practice for Continual Improvement

The Service Lifecycle is transformed to the ITIL 4 Service Value Chain!

An ITIL V3:2011 process was never intended to “live” in only one of the five lifecycle phases, but many organizations perceived that e.g. Problem Management was a Service Operation process only, as it was mainly described in this phase.
To facilitate the ITIL 4 Service Value Chain, new Practices and Heat maps are introduces to illustrate the contribution of the practice mapped to the main activities of the value chain. A Practice is a set of organizational resources designed for performing work or accomplishing an objective. So, the well-known 26 ITIL Processes are in ITIL 4 transformed to 34 management practices – 14 general management, 17 service management and 3 technical management Practices. All practices are subject to the 4 P, (People, Process, Product, Partner) dimensions and as a practice encompasses all four dimensions. There is no need for specific functions. In the new architecture, the Service Desk is obviously a Practice, now with its own objectives, one of them is to participate to accomplish the Incident Management Practice objectives.